Administrative Assistant

(Multiple Positions)

This is a journey-level customer service position reporting to the Site Manager. While operating the maintenance “service desk”, the incumbent supports the professional tradesmen and women of the off-site facilities. Under general supervision, incumbent performs a variety of routine tasks and handles more complex queries and
requests for service, complaints and demands, and performs data collection.
Considering the variety of calls, incumbents are free to develop their own work sequence within defined policies and procedures. Incumbent is responsible for timely and accurate output and may be asked to train and instruct others as well as cross-train and operate in dual capacity.

This person is site-specific and charged with a responsibility that may affect the success of an organization: making a good first impression. He/She is are responsible for the coordination of all mail into and out of the office; and is responsible for the security of the company by helping to monitor the access of visitors.